FAQ - Frequently Asked Questions

Payments & Ordering

Q: Do you accept Cash on Delivery (COD)?
A: No, faritha.com is a 100% prepaid store for online orders. All online orders must be paid at checkout — we do not offer COD for shipped orders.

Q: What payment methods do you accept?
A: We accept all major UPI, credit/debit cards, and net banking through our secure Shopify checkout.

Q: Is there a discount for first-time customers?
A: Yes, new customers get 10% off their first order using code FIRSTORDER.

Shipping & Delivery

Q: How fast do you dispatch orders?
A: Orders are dispatched the same day if placed before 2 PM, from our Madurai warehouse.

Q: How long does delivery take?
A: Delivery within Tamil Nadu and South India is fast. For North India (Delhi, Mumbai, and other regions), delivery typically takes 7–9 days due to logistics distance.

Q: Is shipping free?
A: Yes, we offer free shipping on orders above ₹1,000.

Q: Can I track my order?
A: Yes, once dispatched you'll receive a Shiprocket tracking link to follow your order in real time.

Store & Local Pickup

Q: Do you have retail store locations?
A: faritha.com primarily operates online, and orders are shipped nationwide. However, local customers in Madurai are welcome to visit our warehouse in person to purchase directly.

Q: Can I pick up my order in person from Madurai?
A: Yes, if you're local to Madurai, you can visit our warehouse to purchase products directly. Please contact us on WhatsApp for the pickup location and timing.

Products & Returns

Q: What products do you sell?
A: We specialize in TV remotes, AC remotes, fan remotes, TV boards, washing machine spares, and induction cooktop spares — along with innerwear and Tamil books.

Q: Do your remotes come with a warranty?
A: Yes, we offer a 1-month replacement warranty on our products. If you purchase an original remote, the manufacturer provides a separate, additional warranty period on top of this.

Q: What is your return/replacement policy?
A: Yes, we have a return/replacement policy. Please refer to our full policy here: https://faritha.com/policies/refund-policy

Support

Q: How can I contact customer support?
A: You can reach us through the WhatsApp widget on our website, or directly on WhatsApp at wa.me/917010973253 for order help, product questions, or support.